Thanks for your feedback. However, we'd like to clarify a few points regarding it.
As far as we can see in our listing, we have a hot tub and not a jacuzzi advertised. That means that we have a bath tub and not only a shower cabin. Maybe, that detail was lost in translation with the Russian version of the website. Sorry if it was the case.
The cleaning fee is meant for the cleaning that will be done after your departure so that the next guests will enjoy an apartment as cleaned and tidy as you discovered on check in. It is not meant to be a daily nor weekly thing.
You rent our full apartment for a certain period of time so you can enjoy it as if it was your own apartment away from home. It is quite normal that you didn't see us during your stay as we respect your privacy. You also never contacted us for any issue or questions that you might had, although we sent you a message asking you if everything was OK.
Regarding your arrival, you indicated that you would arrive around 18:00 and we fully understand that delays happen on the road. However, you arrived 3h30 late without any word of advise and 1h30 after the latest check in time. Our mother waited for you as long as she could but without any word from you, she couldn't guess if you would have arrived still that evening or not. We actually sent you a few messages (text and Airbnb) because we were worried that you had had an incident enroute. Sadly, your phone was off which increased our worries. Our mother would have stayed to wait for you after the latest check in time had you bothered giving us a updated estimated time of arrival.
We would have been happy to clear out all your questions had you took the time to write to us during your stay. Sadly, it didn't happen.
Even if it seems that you didn't enjoy our apartment as much as we hoped you would, we hope that you enjoyed the Romanian coast and hope that you'll get closer and understanding of the Airbnb community in the future. Please communicate more openly with your next Airbnb host.
All the best. La revedere.