Dear Ms. Suzanne,
First, I would like to thank you for your feedback, but I need to correct your response because it is not the truth.
This home has been lovingly remodeled within the last 2 years. The owners installed beautiful dark wooden floors throughout the entire home plus a brand new kitchen with granite counter tops. All 3.5 bathrooms have been lovingly remodeled. The entire home has been repainted and the glass sliding doors all got new rollers and the pool was re-marcited 6 months ago. You mentioned that you found the kitchen chairs uncomfortable which is a personal preference because they are sturdy wooden chairs matching the wooden table that can seat the entire family. That one of the three the TV’s was not getting a satellite picture was unfortunate and I apologize for that, but previous guests had tampered with the TV moving it into the living room damaging the connecting cable. Our handyman exchanged the connecting cable and the problem was solved shortly afterwards. The owner is presently at her property and is planning to install a TV into the living room, so that should take care of this issue. Furthermore, you mentioned that the glass sliding doors were not working. The handyman reported that there was a small metal screw laying on the track and after he had removed it that the doors closed smoothly. The two coffee machines: Keurig and a standard one, were supposedly not working, and I immediately dropped off a brand new one (the owner has not gotten back to me if indeed the other two coffee machines were not working), but all this was taken are off within one hour. The laundry room has at least 15 spare light bulbs if any bulbs were burned out, sorry you must have not seen them. Mattresses: the mattresses seemed to be more firm, but this is the owner’s choice and we are sorry that you found them uncomfortable. Last, the hole in the wall that was discovered after your departure: We have 5 testimonials from our cleaning girls who clean this home every time a guest departs (these are “always” the same girls) and the hole in the wall (approx. 2 inch in diameter) was not there before your arrival. Neither, the owners nor the management company can pay for repairs caused by tenants. We understand that things can break or get spoiled, but we need to repair damages before the next guest arrive. We notified Airbnb and presented invoices, photos and documentation to support our claim and Airbnb has determined after their careful review that our request for damage payments qualified and we were issued $165.00 under the Host Guarantee program. We apologize for the inconveniences you had, but in all fairness, your husband told me personally that you enjoyed your stay.