TOTAL NONSENSE. This villa suddenly became not available, airbnb were advised IMMEDIATELY and a full refund was arranged IMMEDIATELY, we have no control over how quickly the refund is processed back to the guest's credit card. The allegation that we did nothing to help is an out right lie ! Pasted below is the message from airbnb:Reina A, Aug 27, 21:59 PDT:
How are you? I hope my message finds you well. My name is Reina, I am one of the Case Managers in Airbnb.
I am reaching out to you in reference to your reservation with Saraya (H (Hidden by Airbnb) 2WQ8RB). We were notified that you weren't able to accommodate her as the villa they booked is not available. I have now canceled the reservation on your behalf and full refund has been given to your guest.
For any immediate assistance please contact us at Toll-free: 000 800 440 5103 or +1-415-800-5959 open 24/7.
We love to have you in our family, thank you for being with us. May you find many new journeys and have great adventures with us. Stay safe and weave beautiful memories along the journey.
Please do not hesitate to reply to this email if you have any follow up questions.
Your friend at Airbnb,