We are so glad that you found the place worth of your stay and so comfortable as it is. We are pleased!
As for the rest of the comments/suggestions, we believe them to be a little unfair.
Communication and Solutions:
Everytime you contacted me with a question or issue, the solution/answer was provided ASAP. Even resolved in the same day. We had a technician fix the AC in less than 24hs from your complaint (even though it was a problem due to the humidity of the climate that day and not to a malfunction of the AC), and had a fumigator scheduled to come in right away because of some tiny ants situation near the garbage. The only time I personally spent more than a day in answering back was because it was a holiday and I had reasured you no cleaning store would be open for two days due to it.
Sorry to hear you found this an issue. For us, it is not customary to provide clean towels three times in a stay. The fee payed in the reservation includes a clean pair of big and small towels and a pair of clean sheets, along with a deep cleanning after the stay to leave it ready for next guests. This explained, we provided extra pair of towels and sheets in TWO more occations after your requests. Furthermore, assisted you with a contact of our trust to do a cleanning up during your stay.
Details about the stay:
Along with the laundry room details, all other amenities the building has are listed in the extended description of the place. Aswell as recommendations of the area, neighbourhood, parks, bars and restaurants, buses and train stations.
Unfortunatelly, your bad situation with the taxi driver is not something we are responsible for, and you never asked for explicit instructions ahead, we would hace been happy to provide them!
One more thing I would like to add is that, with just a few days of notice, when you asked for a special wifi upgrade for personal/business purposes (the wifi provided was a really good one already) we did it with no problem. No questions asked, just provided what you needed for free, no extra charges, as a complimentary for you.
We did everything within our reach to make your stay an exelent one, hope it was worth it! :)