I have treated Sabina and Ion with the same hospitable attitude and attention to detail like every other pleased guest I had, to date, 75 outstanding reviews. These positive reviews do not only show the quality of the apartment but also that I am an honest host, and that I go to great lengths to please my guests. Unfortunately they have disrespected my house rules and thus my home, trashing the place around and smoking inside the property. Not only that it says in the house rules on Airbnb that smoking is not permitted, but I had a verbal agreement with them as well, when they have disclosed they are smokers when we met. Sabina particularly asked if she can at least smoke on the window, to which I replied that it is not possible but there are smoking facilities outside the property. Not only that it is illegal to smoke indoors, in our country or elsewhere in Europe, but it is simply defying the house rules I have set in place. There are countless Airbnb properties allowing for smoking, why choosing this one? When I confronted them about the smell, they have replied very rudely calling me names and hanging up the phone. The comment about the country is out of proportion - we are from the same country, and I have only stated the "custom" in our country is to respect one's property. The comment about the stain on the bed is even more ridiculous, as they were the very first guests on a brand new bed, for which I have receipts of purchase submitted to Airbnb. No one else slept on that bed except for them.
I am sorry they have had an unpleasant experience, but I am confident their view does not represent me as a host on nor anyone else's experience as a traveller on Airbnb.