ЛифтЭто один из немногих вариантов жилья в данном регионе, имеющих это удобство.
Отличное расположение100% недавних гостей оценили расположение этого жилья на 5 звезд.
This apartment offers a free car-park and features a 100% Cleanliness/Satisfaction Guarantee. We offer a free airport transfer with a professional chauffeur or apartment service/clean, conditions apply.
1 кровать Queen Size
1 кровать Queen Size
Зоны общего пользования
1 матрас на полу
Нельзя с питомцами
Без вечеринок и мероприятий
Время прибытия — после 14:00
Выезд до 10:00
The apartment itself was nice and clean, with a good location in relation to the CBD. Disappointed with check-in. The apartment said that we were able to check in at 2pm, and after not having a key pass in the correct location didn't check into the apartment until 2:50pm (which i…
Ответ от Phil:
Hi Jess, glad you found the apartment clean and liked the location. We completely understand your disappointment with the check-in delay and have passed this feedback onto the cleaner. She will be monitored more closely from now on to ensure there are no more delays for any guests. My understanding of the situation was that the room was left in a terrible state by the previous guests so while she did a great job to make it clean again for your stay, she should have followed protocol and called in for help to make sure she would get in ready in time as promised. Thankyou for calling on the day to let us know so the cleaner could at least come down and help with your luggage etc. Regarding the lack of reply, we actually did email you back about your concern that very same day. We will send a screenshot to your email, maybe it ended up in your junk mail? Please note the damage to the window handles in the bedroom was done very recently by some other guests and we are waiting on a part to repair that. In the meantime, we have added a note to the listing and Guidebook to forewarn guests about that. The living room windows and balcony door can still be opened for air flow and we recommended in the note for guests to use the AC to warm or cool the apartment as needed. We have sent you a special offer to make up for this and hope you will forgive us so that you may try our accommodation again in future. Kind regards, Phil - Swainson Apartments
Hello! My name is Phil and I was "born and bred" in Adelaide, South Australia. I am passionate about travelling and football (roundball type!). Having travelled a lot, I understand the difference between being disappointed by your accommodation and being blown away. You will …
Языки: English, Ελληνικά
Частота ответов: 99%
Время ответа: в течение часа
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