Anna's expectations of renting a home through Airbnb were HIGHLY unrealistic. My description of this home is "cozy-chalet", not 5-star hotel or newly renovated throughout home in the Swiss Alps. The description found on my listing is very accurate. Cooperstown is in the middle of nowhere, it's summer time, it's hot, bugs are out, meaning bats are out eating these bugs. Be attentive to your surroundings. This is not a city. Bugs and bats exist. However, this is not even my main problem with her review here. Anna had bats fly into the home on Day 4 of her stay. They were not in the home upon her arrival, meaning they flew in through an open window/door during her stay, confirmed when I sent Orkin out to check the house and they cleared it of openings that they could have gotten into otherwise. I would have felt 100% responsible for getting the bats out if this was a problem as soon as she walked into my home but Day 4 means a door was left open and an adult staying at the home should be more than capable of taking care of such a situation. However, that being said, I still sent a friend out to check the house and she was not home nor left a key for him to get in like I had requested. He had to return again later that night to help inspect the home and found no bats. This is when I asked her to begin contacting me through Airbnb because she was never going to be satisfied with any of the help I offered her. My only recommendation for her in the future is to book a hotel instead of a home on Airbnb if she is unable to take care of life situations that happen that don't involve actual structural issues of a home which I would have felt 100% responsible for (a broken pipe, broken window, water leaking from somewhere, etc).