First off, we feel honored to have a National Geographic Explorer, Documentarian, and Investigative Journalist reviewing our ranch. We love your feed back and are happy to showcase your review here on Airbnb. So many people do not rent our ranch because they believe we are too far away from all the trappings of Big Bear. We would gladly reveal our address but Airbnb does not allow that.
No matter what we try to tell people about how in fact we are very close to everything Big Bear, many choose not to book because they don’t believe it and assume we are way out in the middle of no where. So for all of you reading this review, this should convince you that we aren’t far away from all the Entertainment venues Big Bear offers like the boating and swimming in the lake, skiing, restaurants, movies, grocery stores, etc. We know being close to town is important to MOST of our renters so we are excited to finally get a review that talks about this.
The reason we call our property Teddy Bear’s Ranch is because according to San Bernardino County, our 30,000 square foot lot is consider a HORSE PROPERTY. As an investigative journalist, I'm sure you'd enjoy researching that. Matter-of-fact, our family owns horses and we bring them to the ranch on occasion. Whether you have horses or dogs, the entire property (including the horse corral with an 18th Century hay wagon filled with hay for your horse) are fenced in so your animals can wonder around at leisure. Beware of coyotes though. This is why we purchased the ranch so that we and other families like ours could have a place to go with our horses and dogs. Nearby, there are large open fields and mountain trails for families to go horse back riding and hiking. So yes, if you have a horse or dog…BRING THEM! We use to include photos of the horses in our ads but then people complained that the horses weren't here when they arrived so we had to take those out in an effort to make people happy. Then, we explained it was a “horse property” and people also complained that there were no horses here when they got here. So, we just eliminated talking about our ranch allowing horses.
In so far as cleaning charges, I don't know what to tell you. Cleaning charges are common when renting large homes on large properties. Most people don’t complain about cleaning up after themselves. We ask for the bed sheets to be removed from your bed and the towels to be taken to the laundry room. We also ask that if you build a fire in the fire place that you don’t put hot ashes in the trash cans. So, rules are important when it comes to cleaning issues.
Regarding table tennis, we learned about the table tennis being broken on Saturday night. You booked the cabin early Sunday morning at 12:45 AM. We didn't get a chance to get in there and fix it until Monday afternoon.
Regardless of your review, we've learned that everyone has different expectations coming to Big Bear. We even have to deal with complaints about it being too cold or too hot up here.
I think the soul of your complaint is that our ranch isn't located in the middle of no where. We have a drone video of our property but Airbnb doesn’t allow us to post videos. Happily for us, this review from a National Geographic Explorer, Documentarian, and Investigative Journalist is perfect and addresses what we’ve tried to explain to so many people without success. Unlike what most people may think, we are right in the middle of everything BIG BEAR! Our name says it best, “Teddy Bear's Ranch.” We are on the "softer-side" of ranches but according to our reviews, as Super-hosts, more than 95% of our guests have rated us 5 stars. Many have talked about how happy they are that we are close to restaurants, the Lake, and other attractions here in Big Bear. Don’t take our word for it. Take this reviewers word for it. We are not in the middle of NO WHERE!
Thank you so much for your review. I’m sorry it wasn’t a match for your dream ranch. We do hope you find that magical place one day. For now, Teddy Bear’s Ranch is our dream ranch. We are happy to share it with all who want to come and stay.