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Fresh & Clean, Linnen & Towels replaced regularly
Квартира целиком

Cosy 3 Bedroom Luxury Apartment in South Shields

Профиль пользователя Qassim
Qassim

Cosy 3 Bedroom Luxury Apartment in South Shields

7 гостей
3 спальни
3 кровати
1 ванная
7 гостей
3 спальни
3 кровати
1 ванная
ОСОБЕННОСТИ ЖИЛЬЯ
ЗавтракЭто один из немногих вариантов жилья в данном регионе, имеющих это удобство.

A modern, cosy first floor apartment located in the lovely South Shields area of Newcastle-upon-Tyne. Ocean Beach which is the best beach in the Northeast is literally only a mile away too!

The apartment benefits from 1 single and 2 double bedrooms, a separate family bathroom, and a spacious living area which leads to the kitchen. We can cater for any specific requirements and offer you a bespoke service to suit your required needs. We look forward to welcoming you in person.

Удобства

Бесплатная парковка
Wi-Fi
Кухня
Кабельное ТВ
Завтрак
Место для работы на ноутбуке

Спальные места

Спальня 1
1 сдвоенная кровать
Спальня 2
1 сдвоенная кровать
Спальня 3
1 односпальная кровать
Зоны общего пользования
1 диван-кровать

Правила дома

Курение запрещено
Нельзя с питомцами
Без вечеринок и мероприятий
Время прибытия — после 15:00
Выезд до 11:00

Доступность

10 отзыва

Точность
Общение
Чистота
Расположение
Прибытие
Цена/качество
Профиль пользователя Paul
Paul
июнь 2018
Lovely clean and roomy. There was Five adults and a baby during our stay. Would not hesitate to use again.
Профиль пользователя Lynne
Lynne
февраль 2018
Our booking was made at very short notice but the service and place was great. Thank you.
Профиль пользователя Jim
Jim
декабрь 2017
Qassims' place was exactly what we needed for visiting the family over Christmas. Close to the relatives . Gave us the space that we needed.
Профиль пользователя Edmond
Edmond
сентябрь 2017
Perfect for what we were looking for - which was a base during a weekend wedding at the Souter Lighthouse nearby. It's not exactly in a tourist hot-spot or walking distance from the beach but if you don't need that, and want a quiet residential street to stay for a couple of nigh…
Профиль пользователя Linda
Linda
сентябрь 2017
Great apartment near metro and bus routes, very clean and bright with comfy beds. Friendly and helpful owner. Exactly as described, ideal place to stay when doing the Great North Run
Профиль пользователя Edward
Edward
август 2017
I will start with the positive. This unit was clean and the host left a little container of milk, some small cereal boxes and some instant coffee for our arrival. On the other hand, we reserved and paid over $1,000 and we had the worst experience ever in terms of accommodations. …
Профиль пользователя Qassim
Ответ от Qassim:
Hi Edward, First of all thank you for your feedback. This accommodation was designed with Airbnb in mind you are absolutely right, but we find Airbnb does not work for everyone. Below are the replies to each of the complaints you have made: Problem: "This unit was obviously designed as an Airbnb because it only superficially met up to the Host's description." Answer: The description clearly states that it is a first floor apartment, and the pictures do speak a thousand words. What you see is exactly what you get. Our previous reviews confirm that guests have been happy with the description. Problem: "The first thing we encountered was about an hour's delay getting into the unit as we could not reach the host. He told us it would be "no problem" checking in early and after the wait and we were in, he wanted to charge us an extra 20 pounds." Answer: The first thing that you need to understand is that this is not a regular hotel where we have a 24 hour concierge at the property. If you require an early check-in you need to arrange and CONFIRM this prior to your check-in day. We did say it would be fine if there aren't any guests occupying the night before (a few weeks before your check-in), however we were awaiting your reply to confirm if you wanted to go ahead with the early check-in (2 days before) as we did not receive a reply from you. You can't just turn up at 9am expecting an early check-in with no prior notice sorry. We could have had guests there but lucky for you we didn't so we allowed you to check-in early. Like every hotel/B&B/serviced apartment we do charge an early check-in fee and don't usually allow check-in without receiving this first (which is standard practice here in the UK. We decided to let you in without delay as soon as you managed to get in touch via Airbnb., luckily for you we had no guests in the night before. We did ask you for £20 to be paid but we waived it when you continued to complain about anything and everything as a gesture of good will. Problem: "The second glaring problem was the outside entrance which has about an 8 inch by 3 foot ditch in front of the front door and rubbish everywhere which is not in keeping with British standards." Answer: I'm sorry you feel that there is a ditch in front of the door. I think you are exagerrating here massively. The water company had to access the waterpipes outside and the filled it back in with cement. I agree it could be a bit neater, but its clearly not a ditch. I have not seen any rubbish on the front of any of the properies. All rubbish is kept at the back in the alley for every property on the street so not sure what rubbish you seen outside the front door. Problem: " THIS IS NOT SET UP TO ACCOMMODATE THREE BEDROOMS." Answer: It is clearly a 3 bedroom apartment as shown in the description. There are 2 double bedrooms and 1 single bedroom. There is also a comfortable sofabed in the living room which can used for 2 more guests. This apartments full occupancy is 7 people. Problem: "There is only a very small table with two cheap chairs in the living room. It is not possible to have more than two people sit at this table and there is no other one in the unit. In fact, other than a cheap and exremely uncomfortable couch three can squeeze on to" Answer: You would have spotted that there is a small dining table for 2 people if you looked at the pictures on the descripton carefully. There is also a coffee table which other guests have used to eat on whilst sat on the couch. We have been told the couch is comfortable by other guests who have even had 4 people sit on it, and it's a really comfortable sofabed too. Its a really good quality sofabed. Problem: "there is not another place to sit in the entire apartment!" Answer: It has been clearly stated on the description, there is one living area, one kitchen, one bathroom, and 3 bedrooms. Problem: " The views look upon an unkempt back yard (with no access) and piles of rubbish 2 doors down." Answer: The gardens you have mentioned are not our gardens, they are neighbours and we have notified the council about their rubbish causing a nuisance. Our back yard is sealed off as there is no back yard. Its simply a tiny rubbish bin area with just enough space to hold our waste bins. Not really the place for children to play as you requested. There is a lovely park accross the road which I mentioned to you as a better option. Problem: " I did not feel my family was safe as there was only one means of egress -- the stairs down to the front door. The back door was key locked without a key and obviously went downstairs to the grungy small back yard." Answer: As a professional ex property management agent I can point out there are many apartment buildings here in the UK, none of the actual apartments have 2 exits. All 2 bedroom apartments have one main entrance/exit, however the main buildings have numerous fire exits. We do have valid fire risk assessment in place for the property. We apologise you felt unsafe, had you addressed this we could have shown you our fire risk assessment to clear this up for you. Problem: " Two of the beds had such extremely soft mattresses that I ended up at a chiropractor's office and also got massage. The third mattress had springs that I could feel on my back. These were the worst mattresses I have ever felt in my decades of traveling abroad. There was no way we could have stayed any longer in this unit. The host took it upon himself to try and get foam covers, but if he had succeeded, the beds would have been even softer." Answer: You mentioned you already back problems so this may have been the main cause for your issues, not to forget you may have also been jet-lagged too. Mattresses are something we aren't able to satisfy every guests preference. Some like soft and some like firm, we tend to go for the ones in between which we have never had any complaints about until now. These mattresses are literally less than 3 months old and I have tested them myself. |I| could not feel any springs, however after receiving your complaint I did buy foam covers but then you complained they are even softer. It's like there was no way we could meet your expectations. Like I said earlier we are not a hotel, we are a serviced apartment and we can't stock spare mattresses to please all guests, so we offer the middle range, sorry but thats the best we could do. I hope your back issue's get resolved as I believe that may be the cause of your discomfort as we have never had issues with mattresses previously. However I will look further into this. Problem: "Lastly, when we had to move out after two nights into an eight night stay, (we spent the third night in a hotel), the host refunded ZERO money. " Answer: Sorry you decided to leave early and cancel the rest of your booking. We did not refund you as we beleive we did everything we could to assist you, and I believe we went above & beyond with our service. Airbnb also agreed we did everything that is expected from a host. If we made a mistake or believed we acted immorally we would refund you 100% but we didn't and you decided to leave of your own accord. Sorry for your negative experience and we hope you found something more suitable for the rest of your trip. Tip: Next time I would suggest you read a description carefully before making a booking anywhere and make sure to plan well in advance and confirm everything at least 2 days before arrival. All the best, Qassim Ali
август 2017
Профиль пользователя Laura
Laura
июль 2017
We really enjoyed our stay at Qassim's place. The communication was excellent and the check in and out very easy. The flat was bigger than I expected as well as being very clean and comfortable. The area is really quiet which was great for the children getting a good nights sleep…

Хозяин Qassim

На сайте с ноябрь 2015
Профиль пользователя Qassim
22 отзыва
Проверено
We enjoy giving our guests the best service during their stay. We are very easy going and get to meet so many lovely people through this serviced accommodation business. We always go above and beyond to make sure your stay at one of our apartments or guesthouses will be a comfort…
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