Ответ от John & Genevieve:
Hi Melissa, I hope no one ever has to experience you as an Air BNB renter, because it was horrible. If you need to leave the AC on all day, go for it. I never asked you to not leave it on. If you look for any other house to rent closer to Mystic (we are about 1 mile from down town) you will not find anything for $250 a night, especially one as big and private on an acre of land, surrounded by 23 acres of woods.
There was not mouse droppings on everything. You are a flat out liar. I addressed the mice droppings you found, which were in the pantry in the turkey roaster (no need for renters to use this area), You claimed you couldn't use our pots and pans, there was nothing in the cabinets (the ones that guests were supposed to have access to), were you planning on roasting a turkey?
Yes we are very animal friendly, I find that to be a positive attribute, so thank you. I also think I make it very clear we are an animal friendly home. If you notice in the listing I have multiple pictures of our animals. And I keep all our bird feeders full so we can enjoy seeing them. But I would say we were not passive at all when it came to dealing with the mice droppings. We had a cleaning company come clean all the kitchen cabinets in less than 12 hours of your complaint, I don't know how we could have been any faster, accept for me to come myself in the middle of the night when you complained.
I only communicated that much out of respect for you, as you complained about having me there; even though you agreed to have us come by. When booking our home I make sure the renters are aware we come by the house 2 times a day to tend to the animals, I confirm this with all renters before accepting the reservation. I wanted to make sure you were aware when the cleaning company was coming especially since we were able to get a cleaning company there 4 hours into the following business day.
And $1300 is a huge difference of $2000, your a teacher do the math. When rounding up you go to the nearest hundred. You are lucky we let you leave and reimburse you for the last night. I have never had anything like this before when renting our home. I am always happy to host guests and share our home. And I work hard to make my guests happy, as I did with you. Regardless of what I did it was wrong. You managed to ruin your own vacation. We have a damaged bathroom now, that I know you used. So stop lying about it. We have pictures of water all over the sink, and the vanity counter is warped from getting wet, how else would we have a leak in our kitchen ceiling that is directly below the sink? This plumbing is only two years old. Maybe the girls were left unattended too long while you were digging through my house trying to find mice droppings. Thanks to you we are adding a security deposit, I should have done it earlier, but really never had a problem. I advise you stay away from Air BNB in the future and look for a 5 star hotel.
No we don't have screens on every window, but we have over 40 windows! We still have a nice breeze coming through our house because the windows we do have screens on are huge and all over the house. Yes you are unreasonable and unrealistic.
Not only do I not have a picture of the patio furniture on the rental, I also do not mention it, anywhere. And that is because the goats and chickens sit on it, and I love it! I think its adorable watching the chickens perch on the chairs and the seeing the goats laying down on them. I do not appreciate you telling me my house smells. It does not smell! I stand firm by my choice not to reimburse you a dime, and Air BNB stood by my decision as they agreed I did everything in my power to accommodate you. And I am not sure if you were trying to pull a trick on Air BNB claiming we kicked you out and you had no where to go. I would never kick a guest out like that, regardless of how terrible they are. I agreed only to let you stay if you paid the full amount. Air BNB contacted me saying you wanted to leave and I happily agreed to let you leave 2 days early, then I get a text from you saying there was no way you could leave. How much time during your vacation did you spend asking for money back? You wasted your own vacation and that is sad. I too am a school teacher, I too do not make a lot of money. You knew what you were spending when you booked our home and it is worth more than $250 a night.
I am sorry you have to go through life like this. I hope maybe this experience you will learn something. I will take this as a teachable moment; I hope one day you will look back and agree that you were unreasonable. And I hope one day you are able to focus on the positive and appreciate the beauty that surrounds you. If you are able to do this I think you will be a much happier, more pleasant person.