Hello Xavier, thank you very much for your review, but it would be well appreciated that you say the truth. First of all in Lucca you should be able to read the road signing that says "ENTRANCE FORBIDDEN WITH CARS" .. Plus: Maddalena told you many times that you couldn't arrive in front of the apartment with the car, but you didn't listen (or read) and got there anyways because you wanted to unpack the car! and you did it BOTH the times at check in and also at check out. Also on the instructions it is clearly said to put the car outside the walls , it is not our fault if you didn't read instructions or followed Maddalena's suggestions (she told you also when you arrived in front of the house with the car that you couldn't!.... ) or read all the road signs that are places clearly in Lucca.