Completely false review. The guest threatened me, asking for money and made good on that threat by writing this review. Vinod checked in on the very next day and gave a 5* review for cleanliness. I have more than 65 reviews giving this listing 5* for cleanliness. The guest told me that there was an issue with dust etc., and I visited the apartment and found no truth in it. I also have a maid on call, to do all types of cleaning, and it turns out that the guest did not even tell the maid to do cleaning. If there was any truth to the allegation (which there isn't), she should have at least told the maid. The truth is that her plans changed, and she wanted a refund simply, which is against Airbnb policy, and when I refused to give her a refund, she threatened to write a bad review, which she did.