I have never seen Michael but I sense he has FULL OF HATE. Before you judge my Airbnb and my hosting, please read the reviews of my other guests who enjoyed their stay with me. I have 82% of 5-star rating, 193 bookings gave me 5-stars out of the 236.
Let me share how I feel about Michael.
4 words to describe:
DISRESPECTFUL, ARROGANT, RUDE, UNFAIR.
Michael was the first Filipino guest (a kababayan, I am a Filipino too) who insulted me over the phone. I hosted a lot of Filipinos before and they were a pleasure for me but this one is different. He was the first (of my Filipino guests) whom I felt disrespected despite the fact that I tried my best to accommodate him.
Michael stay’s at our place was cancelled early morning of their check-in date per his request. I gave him a FULL REFUND despite the fact that my listing is a non-refundable and he insulted me. He is a Filipino and somehow it hurts to be treated such way.
This July has been a crazy month for me doing Airbnb. Somehow, we had an overbooking at my place (it was an overlooked that the calendar was left open) so I requested from Michael if he is okay for him to stay in Potrero Hill (23rd Street nearer to downtown SF) in the Airbnb of my partner rather than staying at my place in the Bayview District in San Francisco (farther away from downtown). There was a family who requested to stay at the room that Michael is supposed to stay so it became available for Michael. While it is not Michael’s fault (I was trying to be nice and accommodate guests), I was glad that he agreed with the transfer. Unfortunately, it was a bad move and I hope did not happen. If could redo it, I should have just called Airbnb and let them cancel without offering alternatives to Michael. I guess not all good intentions turn to good so indeed this is a lesson learned for me.
Michael messaged me on the day of their supposed check-in regarding coming early, which I said no because he already informed me that they will check-in at 3pm. Anyway, I let them do a self check-in at around 9AM. At 10 am, he called me over the phone. He sounded mad and told me, “This is the worst Airbnb that I have been.” He said other hurtful words. I asked him if he wants to cancel and I will be happy to issue a refund. I don’t need his money. I am not desperate for that. He paused, and told me he will call back because he needed to speak with his gf. It seems like it was actually his girlfriend who was deciding and not him wether to stay or cancel.
For me, I tried to accommodate guests and give them the best but unfortunately it is not the case all the time. I understand that Michael does not want the place and he has the right to cancel, but I also feel that it is NOT RIGHT for him to INSULT ME. He does not know the efforts that I exerted. Likewise, Airbnb is a community, it is like a family. I did not feel this way the way Michael spoke to me.
That day, I arrived late for work as I spent time cleaning the room that they are supposed to stay. Fine, they did not like the room but to insult me, it is way beyond out of all the efforts I gave.
When I arrived home in the evening, I noticed that the towel in the room has been used, so it means Michael got into the room (not sure if they stayed longer). I invited 2 other guests in the apartment to look inside the room and validate if indeed the room looks worst. The 2 guests told me it was okay and looks clean. I just told myself that maybe Michael (if not his girlfriend) has a very high standard and I was not able to meet their expectations.
I am not suppose to write him any review because I have never seen him and their booking was cancelled ahead of check in time. I don’t want to write any bad review as well particular towards a Filipino. Unfortunately, he left me without even replying to my messages. He did not even acknowledge the refund or say thank you. Very in-Filipino. Very rude. Very arrogant m. Very disrespectful.
Well, he works for American Airlines. Makes me wonder why I don’t fly with AA (it is in the bottom of the list of airlines I would choose to fly). Somehow there is arrogance and unwelcoming attitude, the same with this flight attendant.
One last thing, “It is better to choose to be kind than to be right without a heart. Be kind to everyone, you will never go wrong with kindness.”
God bless everyone!