Mad about Coco is a Yoga & Beach Resort.
Предметы первой необходимости
Место для работы на ноутбуке
1 кровать Queen Size
Нельзя с питомцами
Недостаточно безопасно или не подходит для детей (0‒12 лет)
Время прибытия: с 14:00 до 18:00
Выезд до 11:00
Great location, super clean rooms. The common space is very well decorated. Keep in mind that there's not a lot of support/service in the evenings/night after they close their restaurant around 5PM. This might've been only because we didn't go during season. Everything else was p…
Ответ от Anita:
Dear Siddarth, thank you for taking the time and writing a review for us. I would like to take the opportunity and respond to your note about the evening/night service so that upcoming guests who would like to stay with us get a clear picture about our service and support. The whole team is living on our premises, means someone of the team is always around but of course we are also sleeping sometimes. Nonetheless even then our guests always know where to find us should they need anything even in the middle of the night. All our guests also get free wifi and our (Hidden by Airbnb) numbers, so that they can always call us or leave a message. But I must admit that we are not serving food 24/7 and there is also no 24h reception where you will always find someone, so here our service is lacking a bit. Our small garden café is open for guests from 8am to 5pm and we are not planning to offer dinner in the closer future directly at Mad about Coco as we are also running a restaurant at the cliff, called Darjeeling Cafe, and that is just a 4 minutes walk from the resort and the kitchen here is open from morning 7am until 11pm. Coming back to our services on-site: The main arrival and check-out times are happening in the middle of the night when guests are leaving to or coming from the international airport Trivandrum and we are always there to make sure that the taxi is on time and someone is always there to welcome the guests even at 3 am if necessary. And this service is offered throughout the whole year. Our check-in time is officially limited from 1-6pm because this is the time where we are definitely all around to welcome our guests without the need to leave a note about the approximate time of arrival. After 6pm we simply like to know at which time we can expect our guests to arrive and until when we are supposed to wait outside. Of course we could offer a 24h reception but this would also increase the room rate and when it's not really necessary, we try to avoid these extra costs for our guests. Please keep in mind that you were paying only 780 INR per night...this is not enough to cover the costs for a 5-star hotel service. We can only offer a 5-heart service and this is our daily goal. Warmest regards, Anita
Anita — СуперхозяинСуперхозяева — опытные хозяева с отличными отзывами, которые делают всё для комфорта гостей.
I was born in India and grew up in Germany. To live and work in both countries is like a dream come true. For my guests I'm always trying to combine the best of both worlds.
Языки: Deutsch, English
Частота ответов: 100%
Время ответа: в течение часа
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