Let me clarify for the readers here: Guests have central heat and air that is set at a comfortable 71 degrees for most of the day AND all night. Guests ALSO have a window unit to directly control the temperature in this unit AND there are fans to increase circulation. I specify this in the material I send to guests a week before their arrival AND it's printed out in a notebook in the unit as well. I have pest control service on a quarterly basis because we DO live in a humid, tropical buggy state. (Hello, FLORIDA!) I had them scheduled to come during Daya's stay, but she was adamant that she did NOT want them to come while she was there, so I moved the appointment to after her stay. There would NOT have been any bugs if she had allowed pest control to come, so what's a host to do? Get dinged if you DO have pest control, get dinged if you DON'T. Regarding my availability, I specify to ALL guests that I can be reached between 8 am and 8 pm by text or Airbnb message, which I think is very reasonable. This is certainly not a hotel with an overnight staff, and I cannot be available 24/7. It's hard to make everyone happy all the time. My reviews and Super Host status show I do a great job.