I have previously written Emma a positive review based on the better points of her stay here, but in light of the rather dishonest review she has supplied future hosts would be well served to handle this young lady with a great deal of caution.
Emma's initial somewhat juvenile exuberance and almost flirtatious manner on arrival did not come across as genuine in the least. . Emma has stayed in Napier previously and has friends here so I though it a little strangle that she would choose to stay at my home which is a long way from the place she was commencing work at in a few days time, especially as she did not have transport and knowing Napier public transport is very limited. My uncomfortable suspicion that she was surreptitiously heading towards asking me to drive her to work became fact, and when I declined to drive her to work her overtly friendly manner disappeared completely. She didn't talk to me for a few days after that.
A further reason for her negative review she supplied to Airbnb that my home is far too expensive to stay in with regard to the facilities here was very, very likely due to her obvious annoyance that I charged her more than she wanted to pay for the extra three days she wanted to stay here. Again the exuberant engagement which magically reappeared a day before her Airbnb arrangement ceased completely disappeared when I informed her I would charge her $30 a night (reduced from $43) for the extra three days he wanted to stay here. She took great pains to describe to me how money and affording accommodation was a real concern for her, paid her fee and stormed off in a huff.
I am not happy at all with the overall picture this young lady has provided Airbnb with about my hosting and my home and sadly feel it necessary to answer her unfair criticism.
Being totally fluent in English one would have expected her review for a non French speaking person to be in English, not French.
Emma has made a complaint to Airbnb on the following issues.
"Rent is too high for what you actually get, a few things broken/damaged and not fixed......
The kitchen in bad condition because the microwave didn't work".
The microwave door mechanism failed - it took 5 days for a replacement part to arrive. Hardly a reason for a complaint that the kitchen as in bad shape.
Not enough room in the fridge for her food.
There were three other gusts here, the food was all theirs, not mine. They managed to share the fridge space well enough like any other adult would. it was not a full fridge, her food could easily have fitted in their. I note that her bedroom was full of bags of food not requiring a fridge. A stupid complaint.
"The cold water tap in the bathroom was leaking making it impossible to wash".
Oh really? The tap didn't turn off completely so it was impossible to wash? Every one else managed it just fine. The tap did have a leak. The washer was replaced the day Emma arrived. However it was the mechanism that had failed. The plumbing store was shut for the weekend so it was Monday when I sought a replacement. The replacement arrived on the Tuesday. I fixed the tap on the Wednesday. Just plain fault finding.
"Complained that I was in a bad mood and didn't talk for the first three days."
Utterly untrue. A contemptible display of 'mischief' and 'sour grapes'
Emma and all the guests here at this time were very well aware that I was very unwell indeed with bronchial pneumonia and a very painful ear infection that had rendered me almost completely deaf, and that I was extremely busy with my work having to catch up on very pressing deadlines as well as cleaning up after the guests and general house and garden maintenance. The fact that she has stated that I was a kind host and we had good talks makes this utterly futile complaint a complete nonsense. Further more it was Emma who demonstrated considerable rude manners when I declined to drive her to work and let her stay for the extra three days for free or a hugely lower rent than I asked her for. To say I didn't talk for the first three days is simple a very nasty, mischievous lie.
Further more, Emma chose to spend ALL of her time in her bedroom, including eating her meals in her bedroom, and very rarely made any effort to socialise or communicate with any one else,
Worth noting that when she left she chose to completely ignore my presence and simply very rudely walked out the door without so much as a goodbye.
It's guest like this somewhat manipulative juvenile young lady that make things unnecessarily difficult for both Airbnb and the hard working hosts community.
This experience and her behaviour is simply not acceptable.