I’m sorry that you were upset that we would not waive the pet fee. You specifically asked, prior to booking, for an explanation of the pet charges and I explained that it would be $50 per dog plus a $25 additional cleaning fee. You mentioned you'd never been charged a fee before so as a gesture of goodwill (not because you sent me reviews saying that 2 people said you had nice dogs) I agreed to lower the total by $25. You agreed to pay those fees and I then accepted your booking. Once the reservation was confirmed, you then tried to renegotiate the fees and have them waived altogether or, use those fees as a refundable pet deposit. I then extended an additional $25 discount but as evidenced by your your review, that apparently was still not acceptable. I gave you a very lengthy explanation about the damages/expenses we’ve incurred by welcoming dogs to the Ranch - we’ve replaced 2 screen doors, the sides on a trailer ($800), newly planted landscaping, a brand new bedspread and linens, we’ve had dogs bark for hours, show up with kennel cough (gone by the morning), I’ve spent hours with a vet taking cactus out of a dog, 30 min on the phone with an owner who’s dog somehow locked itself in the tack room, and cried with an guest over the loss of his pet. We’ve also had GREAT dogs, goofy dogs, dogs I’ve fallen in love with, dogs I’d love to adopt, dogs who go on walks with me, we’ve had a birthday party for a puppy and babysat guests dogs in our house (who’ve peed on our rug and pooped in our shower). I know you read the guest book thoroughly which asks guests to refrain from allowing their pets on the bed and furniture so imagine my surprise when I found a sheet filled with dog hair and came out to find your dogs lounging on our patio furniture cushions while you sat beside them enjoying your wine. Add to that the dog poop that I picked up outside your door (that wasn’t my dog's) and the fact that I had to spend half of my Thanksgiving holiday debating back and forth with you re: the pet fee, AND watching your male dog mark everything that didn’t move, including our metal art, the plant pots, the cactus and the walls, I’m thinking that instead of giving you 2 separate discounts, I should of charged you double! We've been guests and we’ve been hosts and not only am I grateful for those hosts who do allow dogs but I gladly pay the fee required (which has been charged at the majority of places we’ve stayed). It’s always cheaper than boarding and I realize the expense, time and liability a host incurs by allowing guests that privilege.
Since you read both the listing and the guest book (sent to you in advance) you were fully aware that breakfast, an additional bed and high speed Internet were not included in the price but available for a nominal fee. Since you didn’t need them, or use them, you weren’t charged for them. In all of our travels at vacation rentals, nationally and internationally, we’ve had breakfast included 3 times, once at a place that charged double what we charged (which is $149, not $200 as you state), once where cereal/milk/ fruit were included, and once where eggs/white bread/butter and juice were included. While it was a nice surprise, we certainly didn’t expect it, it didn’t add value to the cost of the rental and we didn’t leave a bad review because it wasn’t included. The last 2 out of 4 places we stayed charged 3 times more than you paid and didn’t include paper towels, dish soap, shampoo/conditioner/lotion, garbage bags, hand soap, soap for the shower, coffee, tea, etc. Can you find a cheaper place, absolutely, but doubtful that it fits your glowing description of our "beautiful desert getaway".
And yes, we’re absolutely running a business - we’re not the college kid next door looking to make a few quick bucks by renting out a room during Super Bowl. Although we’ve been offered 10 times what you paid to host weddings and events, it’s not about the money, and that’s not us. We take this very seriously - we’re properly insured, we pay the appropriate taxes, you won’t find our slippers under your bed and a lot of our pictures were professionally taken. My standards of excellence have been honed by my 34 years in the hospitality/hotel industry where I was privileged to hold the exclusive contract with Marriott and Ritz-Carlton for corporate event planning for 24 of those years. This is something we totally enjoy doing, and being a part of the Airbnb community has enriched our lives through the people we’ve met and the experiences we’ve shared with our guests.
You and your boyfriend were very pleasant, you left the casita in clean condition, minus the dog hair and the recycling which you deposited in our oil recycling bin (not sure what that was all about but we had to throw it all away). This is business, it's absolutely not personal, but you may want to think twice about booking a place who’s fees are clearly outlined and which you accept, rather then trying to renegotiate after the fact and then complaining about it afterwards. If you’re a budget conscious traveler looking for a screaming deal and a free meal, this isn't it. However, if you want an amazing experience in the midst of the incredible Sonoran desert, perched on the edge of the Tonto National Forest, in upscale accommodations, then we would love to host you!