Chér Thomas, c'est bien étrange de voir ce commentaire ici.
As soon as you got in touch with me, I've tried my best to resolve the situation. As you did'nt want to stay, I offered you right away a booking alternation for the open nights and even paid you back extra! So - I think that there are no possible complaints about that. The heavy rainfalls in Salvador are a quiet extraordinary situation, half of the city- center was destroyed. So, in fact, we had a "force majeure" event and I took the responsability to make you feel good - as we want people enjoy their stay and leave with a joyful heart.
But you got in touch with me only after you left!
As you wrote, you got immediatly offered two other rooms, the cleaning women would have come to clean during the day. So… in fact, there was no reason for leaving.
Nevertheless, I'm shocked to hear about the behaviour of our students, who take care of the house. I'm sorry about that, and it will have immediate consequences. Their duty is to attend our guests in the best possible way, they speak english, spanish or/and french - exactly to explain what is going on in the community and to connect with the neighbours. And they are there to hold on the rules and not to transgress them! I'm sorry for that and hope that we will see you an other time with better conditions. All the best silvia
We offered you immediatly two other rooms, that you did'nt accept - the cleaningt
Comme tu écris,
Dans notre communication, tu n'avais rien dis sur