Ответ от Marisol:
Hi, Manal, hello the World!
So sorry to hear all the downsides : (
One of our favorite lines in Bonita is "If you need anything, let ME know" and we mean it. It is our way of saying, "I want to know if you need something or if something is wrong, to fix it or make it up to you to the extent of possible."
If we had known from you that you felt that way you could have had your money back, we could have offered you to stay in one of our other locations, we could have explained what I will go on explaining below, we could have made it up to you, whereas Airbnb review page can't: you can type and express your comments, but that very night in Tulum is gone: time is precious, time can't be taken back.
I am sorry about the impression the town might give (insecurity and so...) It is good that you bring this up here in front of the world, because it really is a key point that is worth mentioning to ALL PEOPLE who intend to travel to Tulum: Tulum indeed is fortunately and unfortunately a local people's town and a project under construction. One day it will be pretty much like Playa del Carmen, and then we won't have any more dirt roads or stray dogs because The City "will take care of them" so the world doesn't get to know that they once existed (just like back in Cancún.)
I hope The City will soon listen to our requests of paving that road (the neighbors and us have entered a proper request and we have been struggling for a couple years now with that). Needless to say, some people see these elements as defects, some others see them as "the charm of Tulum," as they make them feel like they are living an adventure in the still raw town of Tulum, and someday some will even say "Well, Tulum is now an all-inclusive Americanized place, but back in the day, when I visited, this place was so much natural, with its dirt roads, its stray dogs, its roosters running free and its humble locals around... By the way! Where did all that poor people go?"
As for the price, I am sorry it seemed high. It is actually lower than the average price that a local would expect to pay in a private room with A/C and hot water in Mexico in general. As for the Motel... In Mexico Motel has a rather negative connotation that we would like to avoid, Motels are usually visited by people for one-night-stands and are usually not the greatest places to stay : (
I know it is not like that in the US, for instance, where I have stayed in motels where the average price is $65 USD.
That being said, thanks for your comments and for your stay.