Thank you for your review, but If I may, allow me to address some of your remarks.
First and foremost, we never had any water leaks.
What Dharmini is referring to is condensation formed when warm moist air meets cooler dry air. In other words, temperatures drop to single digits outside (it was 5°F during her stay) and the warmth from our boiler creates the condensation, the windows appear to be “sweating”. Granted, there was a good amount of that but primarily because there was also a big snow during that time and everything outside was either covered with snow or even frozen.
Another misconstrued remark is “checking out early”. That unequivocally never happened. During her first hour I kindly offered the option of allowing Airbnb to relocate her to a different accommodation to which she after many, many, many, many phone calls and messages finally declined, staying with us for the two nights that she had originally reserved and leaving at 6:30am (checkout is 1pm) the same day of her checkout date just like she had expressed in previous messages weeks before the first day of her reservation. I must say that she first made her reservation in the middle of December for an early January date and then called us less than 24 hours prior to that date trying to cancel everything due to "inclement weather". I agreed to give her another date on the calendar without any penalties foolishly thinking I was helping her.
My last comment will be in regards of the “noise” factor. For someone to expect that in a city like New York there won’t be any noises before 9:30 pm any given day, with people having so many different working schedules including the graveyard shift from 10pm to 6am, is kind of mind boggling. We can all manage how we carry ourselves but to complaint about a neighbor watching a moving until 9:30pm or walking to the kitchen or bathroom in their own apartments it’s highly unreasonable.