Hi, jelle I would like to answer you. About the fact that in the presentation on my apartment it was not clear that there are other rooms so you did not rent the entire apartment and you were disappointed for that.
About this first point I think it is clear that I have a B&b and I rent my beautiful 40 square meters”mansarda” so means that you do not get the entire apartment.
And you have to understand that with the money you paid for one night, you could not expect to have such a kind of apartment right on the main square of the city.
My apartment is inside Palazzo dei Banchi where Guido Reni the famous painter from 1500 used to have its studio… all the apartments in the building are decorated with “affreschi" from the 1500 and 1600 and we have our entrance in the more pittoresque street of Bologna via pescherie vecchie.
Second point, about the blackout that happened….I have no explanation, because my apartment is complete renewed so the electric system is new generation, just made a few years ago and everything is electric that’s why we can reach the 4 kw electric power so means the you can have washing machine, dryers, al the air conditioning system and more turned on all at the same time. But the night you come, by chance, there was a blackout suddenly and you (your friend) called me so in 20 minutes we took care of the problem and everything was done. Light again! I think we were pretty fast to take care of the problem considering that it happened at midnight and I was sleeping. But I know people so I know that all persons that pay for a service want the maximum, so I understand you are complaining but trust me I did the best I could. Next time you come in Bologna I hope you will find a good place to go where everything will fullfil your expectations. Ciao