I'm sorry that the airbnb did not meet all of your expectations. As this is your first time staying in an airbnb, perhaps not all airbnbs may be to your liking. You came from a full service a hotel, and my room is much cheaper, and with fewer services than a fine hotel. The listing states that the room has a futon, the picture shows the futon, and if anyone asks, I always provide that clarification. Yes, it is a townhouse, and has stairs. You asked about stairs, and I provided you a detailed description of the number of stairs prior to your booking, and you still chose to book. In addition, I have never provided breakfast with my lodging, though I do provide coffee and tea, however, as you expressed an expectation of breakfast, I did provide you with fresh home baked banana bread, and blueberry muffins, as well as fresh fruit, on each day of your stay. You ate them in the kitchen, relaxing at the kitchen table, chatting, so my regrets that you report you felt uncomfortable. I did all I could to welcome you.