Brand new remodeled apartment in a wonderful gated community with access to all amenities. The location is within minutes from Disney, Universal, SeaWorld, International Drive, Millennia Mall, Holy Land and Downtown Orlando.
1 кровать King Size
1 кровать Queen Size
Зоны общего пользования
1 детская кроватка, 1 диван-кровать
Нельзя с питомцами
Без вечеринок и мероприятий
Время прибытия — после 15:00
Выезд до 11:00
Самостоятельное прибытие (Смарт-замок, Цифровой код)
Nice little condo in a great location. We had a 12 minute drive to Universal Studios. Within 5 minutes drive is a Publix, Starbucks, and a great Mexican restaurant called Agave Azul. The complex is quiet at night and the beds are very firm and comfortable, we all slept well.
It’s wasn’t clean. Two cockroaches. The bed wasn’t made. One bed had drool and hair on it and the water pressure for hot water ran out quick. The location is a little bit further from Disney and universal not as close as said.
Ответ от Razvan:
Dear Clarissa, We are sorry to hear this. Definetely did not expect to read those comments. I am speachless. If there was any reason behind your untrue description of our property , please contact me anytime to discuss it. On the day of your arrival I personally checked 2 hours before your check in time, if the apartment was ready for you. I replaced the same day the fridge handle that was broken by some guests recently. I sent you a message at 1:49 PM, that "the apartment is ready". You arrived at 7:05PM. We work with a professional company that do a deep clean based on a check list of the property after each guest, clean the all the clothes, change the bed, floors, bathrooms, kitchen, furniture, dust, etc, checks the supplies and everything to be in order. I am always in contact with their supervisor, and when I am not able to check after cleaning, I ask him to go in inspection. Nobody else had acces after my departure to the apartment. We have a smart lock on the front door that connects to our phone app and let us everytime any code programmed is used. The apartment was set up and cleaned for you , with all the beds changed and ready. We do every month a pest control, plus the apartment was recently remodeled in full. We pay attention to this especialy because here in Florida is very easy for Roaches to enter your house through any small opening , like under doors. If you saw two cockroaches we are sorry about it and I can assure you that we do the pest control everytime is schueduled to avoid roaches coming in from outside. I will request the pest control company to come again as soon as possible. The master bed has a king memory foam mattress purchased less then 1 year ago. Usually our guests complements us on how good their sleep was in that bed. I am sorry if it did not fit your standards. In regards to the location, I am again speachless. There is a photo on property description where you can see the distances on the map. Also, all the distances are published on the property profile page on AirBNB and I am more then happy to share the address with anybody interested to stay with us, for verification. Hopefully , in the end you really did enjoyed our lovely property. We try to do the best to accomodate all our guests and make their stay wonderful.
The amenities had listed "Breakfast is provided" and it was not included. When I message Razvan about this he said that it must have been accidentally clicked as they have never provided breakfast but he said that coffee was provided. At which point we relooked in the pantry and …
Ответ от Razvan:
Dear Brian. Thank you for the feedback and for staying at our property with your group. Everything is said in the review is accurate and exactly as it happened. We are sorry for any inconvenience created. We never offered breakfast at our property. Thanks for letting me know that there was an error on the listing. I don't know how "breakfast included " appeared on the listing in property description as it was not set up like that. I did change it as soon as I was aware. The cleaning company we used had a new housekeeping personnel sent before Brian arrival, and it seems they did not know to check if the coffee was enough. I made sure ASAP that all the supplies are up to date and enough reserves stored in our storage. The community manager let me know that the heating element broke sometimes around 1 week before Brian's arrival, and the parts were ordered at that time. The pool was opened , but is true, in that period of time the weather was a little chilly in Orlando . Unfortunately Brian had a short stay with us and fixing was not possible on the time of their stay. The pool and Jacuzzi are open all year around. The guest bedroom has a memory foam mattress that was recently acquired. I am sorry If it was to firm for you. I did offer to Brian 1/2 night charge refund to cover for the missing breakfast, coffee and the inconveniences. We are trying to everything we can to offer the best services and hosting for our guests. Due to human error and maintenance , Brian had some inconveniences on his stay. We will make sure for what is in our power, those issues not to happen again . Brian, We hope to have you back at our property. Razvan
We take very much proud in the attention to details on our properties. We have a team that was involved in hundreds of residential and commercial designed remodeling projects. We want you to have the best accommodation at high standards, to recommend us to your friends and com…
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