Hi Caroline, thank you for coming to stay. We are sorry to hear about your complaint. The villa is a self-catering unit and so rather than a hotel is not stocked with extra luxuries which would normally be provided in a luxury hotel. We provide VIP service to our more exclusive villas in the range of 5,000 EU - 200,000 EU per week. Villetta Tara at under 1500 EU per week does not qualify.. We do have a concierge team in Menaggio who would have been happy to provide you with information on local supermarkets if you wanted to buy coffee etc for your self-catering stay. Most guests will check with us before arriving as to what exactly is provided in the property. We received no queries from you.
Unfortunately we are unable to control the construction work and the commune often keeps us in the dark too about building work. Nevertheless if you had contacted our Menaggio office I am certain they would have contacted the construction company personally to explain the situation. In response to the check-in procedure you did not provide us with an alternative email address so we could send them to you before your stay. We normally send them our within 2 weeks of an arrival, so guests can read through them, print them off and ask us any questions you may have. So your particular last minute contact about the arrival details is not our normal procedure. We do have panoramic lake view holiday homes and villas too, however these were not in the same price range. Villetta Tara is a very pleasant place to stay, so we are sorry to hear that you felt so strongly against this charming modern retreat. Many best wishes!