Providing a private, riverfront location on the Guadalupe River, this home is sure to please!
W.O.R.D Permit #L1374
Предметы первой необходимости
Время прибытия: с 15:00 до 00:00
Выезд до 11:00
I very rarely write negative reviews but in this case, I feel it necessary for others to see what I experienced and they can then make their own determination. FYI...please read below for the rat situation. The entire place was "picked up" but it certainly wasn't as clean as I ha…
Ответ от Kara:
Hi Sandra, We certainly appreciate your feedback. We strive to ensure our customer service standards exceed expectations, and as soon as you made us aware about the issue you were hearing in the attic, we immediately sent out Wildlife Control to address what was going on. They came back the following day to take care of the issue, and we refunded you for one full night for the inconvenience with our sincerest apologizes. We can not supply salt and pepper (or any seasonings) due to the fact that they are not completely enclosed containers. We also can not control the fact that there are flies outside, as it is a house that sits right on the river. We had also offered to send cleaning out right away to address any interior issue you thought may have been needed, and we sent out maintenance immediately to power wash the exterior patio and picnic table. We truly strive to ensure every single guest enjoys their stay at all of our properties, and we are available 24/7 for any issues that may arise, as you can see in our constant efforts to make your stay more enjoyable, along with a one night refund.
I am a vacation property manager in New Braunfels, TX! I strive to ensure that we exceed your expectations as far as customer service, accommodations, and a vacation you will not forget!
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