My mother always taught me “if you haven’t anything nice to say, don’t say anything at all”, hence why I refrained from leaving you a review. In hindsight perhaps I should have publicly warned other potential & future hosts what a nightmare guest you were and no doubt will be in future. Allow me to address your “points”:
1)The room is a spacious double bedroom in the heart of Chelsea, however when each of you arrives with 2-3 large suitcases & several smaller ones, space will no doubt be tight should you leave them in the bedroom. Had you spoken about this to me, I would have told you that we have space in the hallway cupboards to store empty suitcases. You did not mention this to me at any point during your stay, therefore this issue could not be rectified.
2)With regards to privacy: Rob leaves for work at 7.30am and returns 12 hours later. I had some time off work during your stay but seeing as you were out most of the time during the days visiting clients and then our every evening, I am baffled as to how me staying in my bedroom when I was in, refraining from even using my home’s communal spaces, disallowed you from “space to yourself”.
3)I have lived here for 5 years and worked in central locations such as Oxford Street, Piccadilly, Soho for years. I know from commuting every day that the journey to central London takes 22-25 minutes tops. The station is right outside and we are a short walking distance from several local hotspots.
4)Water: We have never had complaints about the water before so we could only deduce the boost may be broken (something unfortunate and out of our control). Alas, the best we could do was call someone in to have it looked at and in the meantime allow you & your girlfriend to shower before me so that you could have the hot water. I did this and took myself to the gym so as to make you, our guests, as comfortable as possible. I suggested it would be better to shower earlier, so that the hot water heated up in the tank overnight, would still be readily available. When your girlfriend did not shower until the afternoon and said that it was cold, I physically walked her across the road to my gym and allowed her to use my key. I apologized profusely about this to her and she was fine about it, even commenting how lovely the facilities were. Our water boost has been looked at and fixed, problem solved. The upshot of this is, I selflessly ensured that yourself & Rikita had the hot water before I did most days to make sure you were as comfortable as possible. Your comments are ungrateful, fabricated & unnecessary.
5)Towel for Rikita: we have several towels, I wanted her to have a brand new one, so I popped out to buy one knowing she hadn’t arrived yet.
6)Smoking. Our home has always been a non-smoking listing. When I first smelt something burning I knocked on the door, you opened it and I asked you if something was burning. You looked me dead in the eye, said no and sheepishly shut the door. That was your opportunity to ask permission but instead you refrained and lied to me. You then doused the room in your aftershave to mask the smell, before going out. You knew that smoking as wrong. Furthermore, I found my decorative pot washed out and left in the bathroom, with some remaining ash in it. You had been so disrespectful to me, my home & my belongings that you had used my decoration as an ashtray. If you thought smoking was allowed you would have asked for an ashtray. I am truly shocked that you would even try to complain about the smoking issue, when you are so clearly in the wrong. I repeat again Karan, we have never allowed smoking in the room, the flat, nor have we ever had guests who thought otherwise. You are one out of 11 parties, who have been a problem. I could forgive a guest if they were wrongly misled, however you screenshot another listing and showed it to us, as if we were to believe it were ours and we were in the wrong. Even your girlfriend laughed when you showed us this. Rob was never aggressive, nor was our listing changed overnight – we simply do not allow smoking. End of.
7)With regards to leaving your luggage. You were to check out by 12noon, you were 45 minutes late doing so. Despite having to tidy for another guest, deep clean your sheets, iron them and air the bedroom, I graciously agreed to allow you to keep your suitcases here. Once the whole smoking situation had come to light, I changed my mind as why should someone who treats me with such disrespect, be treated respectfully by me?!
8)You have complained about amenities and cleanliness; we have a washing machine, dishwasher, wifi, tv/ sky etc. all of which you used & none of which you complained about. Local amenities: the nearest store is downstairs, the nearest coffee shop downstairs, local restaurants and bars are a stone’s throw away & the station is a one minute walk from the front door. Before every guest’s arrival sheets, linen & bath towels, the shower curtain & tea towels etc. are deep cleaned. Bedroom sheets & linen are pressed and we have scented candles everywhere. I even left flowers in your room. The flat was cleaned on the day you arrived and then twice during your stay. Again, we have never had any complaints about any of these things.
9)Service: You inconveniently left your towel hanging in the bathroom on a daily basis, left hair all over the toilet seat and in and around the shower every day after showering. You repeatedly left your belongings all over the flat which I quietly removed and placed neatly back in your bedroom. You came to me asking for recommendations; places to eat, places to meet clients nearby. I gave you comprehensive lists and suggestions, which I received no thank you for. I sat with you and allowed you to use my scanner, emailing your documents to you. I allowed you to use my washing products free of charge, my toiletries. I sat with your girlfriend and researched places for her to practice her yoga nearby. I am utterly shocked that you would take such generosity and disregard all of it. Had it not been for the guests who arrived straight after you, I would have been well and truly soured from having you stay. I am just so grateful that Cara & Paul were so lovely, that I can consider your stay a laughable blip.
Fyi I kept your girlfriend’s belongings for her, waiting for her to send me an address so I could post them back. I hope that anyone reading this, will see that the problem in all of this is you, not I and my home.
Best of luck with everything.