Thank you Kathleen for your stay, my cleaning crew do do there best to always leave the apt spotless. Im sorry you didn't like the check-in process for years now Iv met guest there no problem all around the condo there are stair cases, and the one you took was the closes one walking distance, other entrances are through the parking garage. The linens were there because the cleaning crew were rushed to have it ready for you to accomodate you with an early check-in which I usually dont do before 3pm. Also, when you came, there was a light rain the night before so its normal for the hallway carpets to have ended up that way . However I did speak to my assistant, Im always a message away on my message thread it shows me replying, sorry if they didn't go through. Hope you enjoyed the access to the pools, the view of the beach, location and activities here. Thank you so much for your stay!