Thank very much you for your review. I am glad you had a good stay in my apartment and in this location. The communication was great, arrival and check in was perfect and it was a pleasure to host you. I hope you and your friends will come back in Florence. You will always be welcome.

Hello Eldar, thank you for your review. It was a pleasure to host you and I am glad you had a good stay. When you will come back in Florence you will always be welcome.

Thank you for your review. It is sintetic but say everything.

This review is deceiving, and we are sorry for this. Regarding the photographs, we have to begin an important thing. The guest has not understood where she was, and the characteristics of the ancient Florentine houses. They are Medieval and Renaissance houses, overlooking narrow streets and internal courtyards. These homes for their nature are not very bright. This is their originality and also their beauty. You have to be able to understand that. No one guest has complained about this in the hundreds of previous reviews. As for the coffee pot, there were an American and one Italian coffeemaker in the apartment. We do not understand what happened and apologize for the fact. In any case, the guest could call us, and we would have brought a new one. Why did not the guest do it? As regards the shower, it is not large, but usable, and this is part of the typicality of the house. The measure of it is a fussiness that describes the type of guest. Finally, the guest has had a 30% discount, and did the check-out at 1 pm, instead of the 10 am, maybe we had not to apply this favorable conditions.

Thank you for your review. I'm happy you had a great time. It could not be different, the house is perfect for everything, location and so on. Instead, as regards check-in, you complain about our request of the arrival time. You are the first guest to do it. The arrival time is rough it has not to be perfect. You wanted to have leeway on the arrival time, and you had it. You said you'd arrive at 3 pm, and get 2 hours later. Nobody claimed you about your great delay. The request, of the approximate arrival time, is because we have to work. We cannot stay the whole day to wait. Any other guest understood this.

Thank you for your review.