Ответ от Estudi Casanova Paris:
Really sorry you had a bad experience in our apartment.
We are a family business, and the 16 apartments we have in Barcelona are from our property, owners and managers.
I've thought about answering your opinion (rating o commentary), and I will not do it on a personal note, but I would like to clarify some points that cause your stay in my house, to be so horrible.
1.Quality of the apartment: I lived with my family and my son in this apartment until recently. Where your baby has been sleeping is the crib that I carried everywhere when I go AIRBNB around the world. The sheets are also my baby’s, the book, the toy and baby seat I left there thinking I was making(having) a nice detail, they are also my baby’s. I'm sorry you seem all of such poor quality.
2.Terrace sunblind: in Spain to get services in the months of July and August is very difficult because almost everything is closed or on vacation. It was impossible to fix the sunblind of the terrace, as we are aware that it is very hot outside, we decided to install an AIR CONDITIONER during your stay. Even though you had rented an apartment without air conditioning, and we wanted to improve your stay.
3.Keys: The building has 64 residents and one holiday apartment, mine. All the neighbors have suffered the inconvenience of having the keys of the main entrance changed with very short notice.
When you called to tell me that you could not enter the building, it was a Friday at 22h, in 10 min I was in the building to know what had happened, I called another 2 people from the team to come and try to solve the problem. During all this time you had access to your apartment, the problem was not just for your apartment, was generalized for the 64 neighbors.
At 2 in the morning, when we saw that we could not solve it, we got in touch with our lawyer that advised us to call the police and expose the problem, which we did, then the police spoke with the president of the building and among all it was decided to leave the BUILDING main entrance door open all weekend, as everything happened in the early hours of Friday to Saturday, and on weekends it’s not possible to make copies of these keys, as they are encrypted and they need to be made in a specific place. First thing Monday morning, as soon as I was able to make the copy, I did it and I took them in hand.
The keys that I have charged you, were the ones to access the housing that you rented, a private housing. In our policy, it is specified that, in case a key it’s not returned, the customer will be charged the change of the lock, which we have not done, we just charge you the copy of the key to the apartment entrance. Before AIRBNB did the collection we had to prove it by submitting invoices and video surveillance footage of the building and it is clear that we are not charging you the building main entrance keys.
If this was your TERRIBLE experience, I respect it, and I’m sorry that you have not appreciated the service and the availability of all the team before and during your stay.