At first we were a bit worried because we couldn't reach Melissa by phone for a week to organize our venue but she has been responsive a couple of days before we got there. Melissa is adorable and her house is spotless (and both my friend and i are cleaning maniacs). We had a nice stay and enjoyed ourselves very much. Melissa was very responsive to our requests, she gave us extra blankets and bought us a pillow after i said mine was too flat. Melissa has many dogs and they all live in the house but they are very well raised, they behave very well, and they never go upstairs to the bedroom area so there is no smell or dogs hair upstairs. We were worried that sharing the bathroom with 2 other guests and Melissa would be complicated but we never had to wait to shower or use the bathroom and it was always spotless and super clean. The neighborhood is not the best in town but it is an okay district and you are a 10mn car ride from the mission district. Besides ubers are very cheap so we used them extensively. All in all we liked our stay and we recommend Melissa's place.