Dear Mashi. Thanks for your constructive feedback.
As for the washing machine, there is no mention of one on the listing of the apartment. The cards that you have to purchase to use the washing machines in the hotel, I usually buy back the cards with the cash remaining from my renters. You should have asked me and I would have told you.
As for the cleanliness of the apartment, I will let know my cleaning lady about your comment and her need to do a better job.
And if something is disturbing or not working in an apartment that you rent, please communicate with the landlord. They might have the answers or replacements for malfunctioning objects.