A cosy and warm one bedroom apartment for up to four people, with balcony, less than a minutes walk from the world famous Trevi Fountain in Rome.
1 сдвоенная кровать
Зоны общего пользования
Время прибытия: с 13:00 до 20:00
Выезд до 10:00
A perfect basecamp for a family of four and a great stay in Rome. A basic apartment with a few improvements needed. Altogether this is value for money. Great service and communication with the host. PS! We first booked the next door apartment with a rooftop terrace. The host ca…
Ответ от Daniela:
Dear Richard, Thank you very much for taking the time to review our property. Your input and the feedback from all of our guest is highly valuable to us as this will assist us in our continuous efforts to maintain and improve the service level we aim for and we always want guest expectations to be met upon arrival. I am very surprised that your regret is having accepted this apartment; at check in you looked very happy about it. Anyway when we offered the apartment you've stayed you may have considered that it was an upgrading being a more expensive larger apartment more suitable for a family of 4 you've got at the same rate. Anyway I am glad you enjoyed your stay as you've mentioned in the private feedback.
Our overall experience was not so good... We were a bit late (not much!) at our check-in. We were driving a rented car and found an accident in the highway in our way to Rome, this is why. We informed our host about this incident, she said there was no problem and certainly she w…
Ответ от Daniela:
Hi Josep, Thanks for Your feedback. Due to family commitments (children we cannot leave home alone so late at night) we were not able to check you in after 8:00PM. This is the reason why we had appointed a representative how knows very well the apartment to check you in. However a booklet with detailed instructions of the apartment features, use of the appliances, house rules and list of the not touristy place to eat and drink and other useful information is available for the guests. The late Check in fees amount has been updated in the website and clearly mentioned in the website page and in the booking confirmation. No tricks, you had paid even less than the due amount. On our side, in one of your first messages you have anticipated a late check in between 9:00/10:00PM, the "accident" didn't slow your drive since you check in perfectly at the time you'd anticipated. Anyway being clearly mentioned twice we were sure you were aware of the late check in fees. The size of the apartment is well depicted and described in the website. It shouldn't be a surprises though. As clearly mentioned in the website the apartment is located 20 steps away the Trevi Fountain in the very heart of the city center. The area is pedestrian, driving is restricted and the car is definitely not needed. The apartment is located at the 5th floor of a 18th century building. All the windows face in a inner courtyard and not off street. Nobody complained about the noise before but differently the previous guests had appreciated its quietness despite the very central location. More modern buildings are located in the outskirts of the city for the guests who don't like the historical old city center. Wi FI usually works great. Probably the phone company was updating their systems the first day. We recommend to check carefully the website photos and descriptions and the payments terms and conditions before booking in order to avoid unnecessary comments aimed more to take revenge for additional fees to be paid rather than to help the guests to choose their apartment for their holiday in Rome.
I like travelling and I always try to meet people that live in the place I visit, because through them I can learn more than studying thousands travel guides. For such a reason I decided to become a host. I wish you'll appreaciate my welcome in Rome!
Языки: English, Italiano
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Время ответа: в течение часа
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