I'm surprised to read this as we have 22 reviews, all of which are positive. The only difference in the photos is that we've added a new couch that provides more seating and is much more comfortable. The property had been professionally cleaned as always but the cleaner mistakenly left shampoo containers in an attempt to be environmentally friendly. As you will see from the reviews below, guests have noted that the property was clean. There were two containers of dishwashing liquid under the sink and several brochures under the TV. Most guests appreciate the easy access to the lifts which are a 5 min walk down the hill. We just spent our Christmas holiday at the property with 4 adults and 2 children and were not cramped. There is a closet in each bedroom for guests belongings and we have recently added a closet organizer to provide more space to unpack. We’ve had many guests stay at our whistler property and this was our first unpleasant experience. The issues noted above have never been raised by any other guest but we did make several efforts to try and accommodate.